FAQ
Questions, answered.
Booking, prices, the visit, warranty and My Bookings. Can't find it here? A person answers, 9 AM to 9:30 PM, every day.
Disclaimer: We are an independent repair service provider and not authorised by any brand.
Booking
How do I book a repair?
You can book in three ways: online at applicare.in/book-repair-online.html, by calling 97816-29990, or on WhatsApp at 97816-29991. Choose your city and appliance, then pick a day and a time slot. New customers confirm their number with a WhatsApp code, and nothing is paid while booking. Our team calls to confirm the visit, 9 AM to 9:30 PM.
Can I choose a time slot?
Yes. Choose Morning 9:00 AM - 12:00 PM, Afternoon 12:00 PM - 4:00 PM, or Evening 4:00 PM - 8:00 PM when you book. Your technician calls you before the visit to fix the exact time.
Do you operate on weekends and holidays?
Yes. We operate 7 days a week, 9 AM to 9:30 PM, including most holidays.
Can I cancel or reschedule my booking?
Yes. Cancel or reschedule any time before the technician arrives, at no charge. Call 97816-29990 or open the booking in My Bookings.
Prices and payment
What is the inspection charge?
It depends on the appliance and its variant. Choose your city, appliance and variant on the booking page to see it. Where no price is listed, we tell you on the call, before anyone visits.
Will I know the repair cost before work starts?
Yes. After finding the fault, your technician explains the repair cost, parts and labour, before starting any work.
What payment methods do you accept?
Cash, UPI and card. Payment is due when the work is complete.
What happens if you can't fix my appliance?
You pay only the inspection charge. If we do repair it, the inspection charge is adjusted in your repair bill.
Can I get a refund?
Cancel before the technician arrives and there is no charge. Once he has inspected the appliance, the inspection charge is not refundable, because his time and travel have already been spent.
The visit
What does Applicare repair?
Air conditioners, refrigerators, washing machines, microwaves, TVs, geysers, RO water purifiers, electrical fittings, CCTV, chimneys and treadmills, across 16 appliance categories in total.
Which cities does Applicare serve?
30+ cities, including Amritsar (our headquarters), Chandigarh, Ludhiana, Jalandhar, Patiala, Jammu, Delhi, Mohali and Faridabad. Call 97816-29990 to confirm your city.
Do you repair all brands?
Yes, all major brands. Applicare is an independent multi-brand repair service. We are not affiliated with, authorised by, or endorsed by any appliance brand, including the brands named on this page. Still under the brand's warranty? Contact the brand first.
Are your technicians verified and trained?
Yes. Every Applicare technician is verified and trained before their first job, and your technician calls you before the visit.
Will I know who is coming?
Yes. When a technician is assigned to your booking, you get a WhatsApp message with his name, and he calls you before the visit to fix the exact time.
Do you use genuine spare parts?
Yes. We use genuine spare parts, and you hear a part's cost before it goes in.
Warranty
What warranty do you offer?
The warranty covers the same fault happening again on that appliance, not a new fault or damage from misuse. Most repairs come with a warranty of up to 6 months on the part and the work. The exact period depends on the repair option you choose at home. Service and inspection visits don't carry a warranty.
What if the problem comes back after a repair?
Call 97816-29990 or WhatsApp us with your booking details, and we send a technician to check it. Most repairs come with a warranty of up to 6 months on the part and the work. The exact period depends on the repair option you choose at home. Service and inspection visits don't carry a warranty.
My Bookings
What is My Bookings?
My Bookings is where you sign in with your phone number to see your past and upcoming bookings with Applicare, without creating a password.
How do I report a problem with a booking?
Sign in to My Bookings with your phone number, open the booking and tell us what went wrong. The booking details go with it, so you don't have to explain twice.