Terms & Conditions

Services Offered

Applicare is your trusted local platform for on-demand home services — from appliance repair to skilled handyman work. Our primary focus is on appliance repair and maintenance services for home appliances including air conditioners, washing machines, refrigerators, LED TVs, microwave ovens, RO water purifiers, geysers, CCTV systems, treadmills, and other electrical appliances. Our services are designed to restore functionality and extend the life of your appliances.

Our Core Appliance Repair Services:

• Air Conditioner Services: Installation, repair, maintenance, gas refilling, and component replacement
• Refrigerator Services: Cooling system repair, compressor services, gas filling, and temperature control fixes
• Washing Machine Services: Drum repair, motor replacement, drainage issues, and control system repair
• Microwave Services: Magnetron replacement, door repair, control panel fixes, and safety system checks
• LED TV Services: Screen repair, display issues, audio problems, and smart TV troubleshooting
• RO Water Purifier Services: Filter replacement, membrane cleaning, pump repair, and system maintenance
• Geyser Services: Heating element replacement, thermostat repair, tank maintenance, and safety valve installation
• CCTV Services: Camera installation, system setup, DVR configuration, and maintenance
• Treadmill Services: Belt replacement, motor repair, control panel fixes, and routine maintenance
• General Electrical Work: Wiring, circuit repairs, and electrical installations

Service Terms and Conditions

Service Eligibility

We only provide services on appliances that are out of warranty. For appliances under manufacturer warranty, we recommend contacting the authorized service center first. Our services complement manufacturer warranties and do not void existing coverage.

Service Process

• Diagnostic Visit: Our technician will first diagnose the issue and provide a detailed estimate
• Transparent Pricing: All costs will be explained before beginning any repair work
• Quality Parts: We prioritize using Genuine compatible parts for all repairs to ensure the best performance and longevity of your appliance. If these are unavailable, we will discuss alternative options with you.
• Service Completion: Work is completed only after your approval and satisfaction
• Post-Service Support: We provide follow-up support for all completed services

Service Areas

Our services are currently available in the following cities across India:

• Punjab: Amritsar (Primary service area), Bathinda, Ludhiana, Jalandhar, Patiala
• Himachal Pradesh: Pathankot
• Jammu & Kashmir: Jammu
• Chandigarh: Chandigarh (Union Territory)
• Delhi: Delhi NCR
• Maharashtra: Mumbai
• Rajasthan: Jaipur
• Uttar Pradesh: Azamgarh, Varanasi, Gorakhpur

We are continuously expanding our service network across India, gradually covering more cities to serve you better. If your city is not listed above, please contact us to check service availability in your location as we may have recently expanded to your area.

Pricing and Payment Terms

Pricing Structure

Our pricing is based on several factors to ensure fairness and accuracy:

• Appliance Condition: The current state and age of your appliance
• Extent of Damage: Complexity and scope of required repairs
• Brand Specificity: Availability and cost of brand-specific parts
• Part Availability: Market availability of required components
• Labor Requirements: Time and expertise required for the repair
• Service Location: Distance and accessibility of service location

Visit Fee Policy

A nominal visit fee is applicable if you choose not to proceed with our repair services after the diagnostic check. However, this visit fee is waived if you decide to proceed with the repair, effectively integrating it into the service cost. This policy helps us maintain fairness and clarity in our billing.

Payment Terms

• Payment is due upon completion of service
• We accept cash, bank transfers, and digital payments
• Service charges must be settled before our technician leaves your premises
• For parts requiring advance ordering, partial payment may be required
• All prices are inclusive of applicable taxes

Estimate Validity

Service estimates are valid for 7 days from the date of issue. Prices may change due to market fluctuations in part costs or changes in appliance condition.

Warranty and Guarantee

Service Warranty

We offer comprehensive warranties on our repair services: 14 days on service work, 1-3 months on repairs, and 3-6 months on replacement parts. This warranty covers the specific repair work performed and ensures lasting solutions.

Warranty Coverage

• Parts Warranty: Replacement parts are covered for manufacturing defects
• Labor Warranty: Our workmanship is guaranteed for the specified period
• Performance Warranty: The repaired appliance should function as intended

Warranty Limitations

• Warranty does not cover damage due to misuse or negligence
• Normal wear and tear is not covered under warranty
• Warranty is void if the appliance is tampered with by unauthorized persons
• Environmental damage (water, fire, electrical surge) is not covered
• Warranty applies only to the specific repair performed

Warranty Claims

To claim warranty service, contact us within the warranty period with your service receipt. We will provide free rectification for genuine warranty claims.

Customer Responsibilities

Before Service

• Provide accurate information about the appliance issue
• Ensure safe and clear access to the appliance
• Be present during the service appointment or designate an authorized representative
• Remove valuable items from the service area
• Inform us of any specific safety concerns or access restrictions

During Service

• Allow our technician to perform necessary diagnostic tests
• Provide access to electrical connections and water supply if required
• Review and approve the service estimate before work begins
• Follow any safety instructions provided by our technician

After Service

• Test the appliance functionality before our technician leaves
• Keep the service receipt for warranty purposes
• Follow any maintenance instructions provided
• Contact us immediately if any issues arise within the warranty period
• Provide feedback on our service quality

Limitation of Liability

Service Limitations

While we strive to provide the highest quality service, there are certain limitations to our liability:

• Our liability is limited to the cost of the specific service performed
• We are not liable for consequential or indirect damages
• Pre-existing conditions not disclosed during diagnosis are not our responsibility
• Damage caused by power fluctuations or external factors is not covered
• We recommend regular maintenance to prevent major issues

Service Refusal Rights

We reserve the right to refuse service in the following circumstances:

• Unsafe working conditions
• Abusive or threatening behavior from customers
• Appliances that pose safety risks
• Locations outside our service areas
• Services that violate local regulations or safety standards

Contact Information

For questions about these terms and conditions, please contact us: