Terms & Conditions.

About These Terms

By booking a service with Applicare, you agree to what follows. It is worth ten minutes. The sections on warranty and on what happens when an appliance cannot be repaired are the ones people wish they had read.

1. Who You Are Contracting With

Applicare is a unit of Sony Enterprises (GSTIN: 03ASPPS4069Q1ZT), 48 Oakwood Lane, Palm Grove, Airport Road, Amritsar, Punjab 143101. Sony Enterprises is the contracting party. Every service, warranty, invoice and obligation on this page is undertaken by Sony Enterprises, trading as Applicare. Payments and legal documentation are issued in that name.

2. Services and Eligibility

We repair and maintain home appliances at your premises: air conditioners, refrigerators, washing machines, microwaves, televisions, RO purifiers, geysers, chimneys, CCTV, treadmills, and general electrical work.

We are an independent third-party service provider. We are not affiliated with, authorised by, or endorsed by any appliance manufacturer or brand.

We work on appliances that are out of manufacturer warranty. If yours is still under warranty, go to the brand first. It will cost you nothing there, and letting an outside technician open the appliance can void that cover. Our work complements a manufacturer warranty and does not replace it; where the manufacturer's cover has expired, nothing we do affects it. If you are not sure of your appliance's warranty status, tell the technician before he starts.

3. Inspection Charge

Every booking carries an inspection charge. It is not a flat number. It depends on the appliance and its variant, so a window AC and a cassette AC are not the same job. The charge for your appliance is shown to you before you confirm the booking, and the technician confirms it before he starts. There is nothing to discover on the bill.

It covers:

• The technician's travel to your address
• Diagnosing the fault
• Explaining the repair cost and your options before any work starts

The inspection charge is payable whether or not you go ahead with the repair, and it is adjusted into your repair bill if you do. It pays for the technician's time and travel, which he has already spent by the time he tells you what is wrong.

4. Repair Charges and Estimates

After diagnosis the technician gives you an estimate, usually with more than one option at different price points, and explains what each one buys you. You decide whether to proceed. No work starts until you approve the quote. Repair charges cover parts and labour, and the inspection charge you already paid is adjusted into the final bill. Example: an inspection of 300 rupees, a full quote of 3,000 rupees including parts, and you pay 2,700 rupees more.

Estimates are valid for 7 days. After that the price may change, because part costs move and because the appliance's condition can change while it sits unrepaired.

An estimate is based on what the technician can see at diagnosis. Occasionally a second fault only shows up once the appliance is opened. If that happens, he stops and tells you the revised cost before doing anything further. The number you approved does not change quietly.

5. Payment

• We accept cash, UPI and card.
• Payment is due when the service is complete, before the technician leaves, unless we have agreed otherwise in writing.
• Where a part has to be ordered in specially for your appliance, we may ask for part or all of that part's cost in advance. We will tell you why, and how much, before you commit.
• All prices are inclusive of applicable taxes. The figure quoted is the figure you pay.
• The inspection charge is payable whether or not a repair is carried out.

6. If the Appliance Cannot Be Repaired

Sometimes the answer is that it is finished. When Applicare concludes your appliance is beyond economical or safe repair:

• You pay only the inspection charge. The visit, the diagnosis and the technician's time happened, and finding out an appliance is dead is a real answer.
• Nothing else is charged. No parts cost, no labour, no deduction from a refund. Any money you have already paid towards the repair is refunded in full.
• The technician tells you this before he leaves your home. You should not have to chase us to find out what you are getting back.
• Refunds are made by the same method you paid by.

This applies where Applicare concludes the appliance is beyond repair. It does not apply where we quote you a repair and you decide not to go ahead. In that case the inspection charge stands and there is nothing else to refund, because no repair money was taken.

7. Warranty

Most repairs come with a warranty of up to 6 months on the part and the work. The exact period depends on the repair option you choose at home. Service and inspection visits don't carry a warranty.

Warranty covers the same fault recurring on the same appliance within the warranty period. It does not turn into cover for the whole appliance.

Where the repair we recommend costs more than you want to spend, we will usually offer a cheaper way through: a different approach, or a lower-grade part. That option is quoted to you as carrying no warranty, you are told so before you choose it, and your bill says the job carries no warranty. It is a real choice and often the sensible one on an old appliance; it is just not a covered one, and we would rather say that plainly at the quote than argue about it later.

Goodwill, where there is no warranty. If trouble follows a job that carries no warranty, we will normally still attend, look at what has happened, and help. We often absorb some or all of what that costs. That is goodwill, decided case by case on the facts. It is expressly not a term of this agreement, it creates no entitlement, and doing it once does not oblige us to do it again. We say it here because it is what actually happens, not because you can hold us to it.

8. What the Warranty Does Not Cover

These are the real disputes, so they are worth being blunt about. A warranty does not cover:

• Power surges, voltage fluctuation and lightning. A surge kills boards outright, and nothing about our repair changes that. If your supply is unstable, a stabiliser costs less than the board.
• Water ingress and flooding: including seepage, monsoon water and a leak from elsewhere in the house.
• Fire, heat and smoke damage.
• Tampering. If anyone other than an Applicare technician opens, modifies or works on the appliance after our visit, the warranty on that work ends there. We cannot stand behind an appliance we no longer recognise.
• Misuse, neglect, or use outside what the appliance is designed for.
• Normal wear and tear, and the appliance simply reaching the end of its life.
• A new and different fault, unrelated to the repair we carried out.
• Pest damage, rodent-chewed wiring, and physical damage after the visit.

The warranty applies to the specific repair, on that appliance, and nothing wider.

9. Making a Warranty Claim

Call or WhatsApp us on the number below, within the warranty period, and quote the job number from your bill. Tell us what the appliance is doing now. We will arrange a revisit.

If the same fault has recurred and it falls inside the warranty period, the revisit and the rectification are free: no inspection charge, no labour charge. If the technician finds a different fault, or one of the exclusions in section 8, he will tell you before doing any work and quote it as a fresh job. Keep your bill; it is the record of what was done.

10. What We Need From You

A visit goes well when both sides do their part. Before the technician arrives:

• Describe the fault accurately, including anything already tried on the appliance.
• Give safe, clear access to the appliance, and to power and water where the job needs them.
• Be there, or have an adult you trust there in your place.
• Move valuables and fragile items away from the work area.
• Tell us in advance about any access restriction or safety concern at the property.

During and after the visit:

• Agree the repair cost the technician explains before work begins.
• Follow the technician's safety instructions while he is working.
• Test the appliance before he leaves, while he is still there to fix it.
• Keep your bill. It is the record of the job.
• Tell us straight away if the fault returns within the warranty period.

11. When We May Refuse a Job

We may decline or stop a job, and our technician may leave, where:

• The working conditions are unsafe: exposed wiring, no stable footing, a height that cannot be worked safely.
• Anyone at the premises is abusive, threatening or intoxicated. Please treat our technicians with respect; abuse or threats end the visit.
• The appliance itself is unsafe to work on or to keep running, in which case we will tell you why.
• The address is outside the area we can actually reach.
• The work would breach safety rules or local regulations.

If we refuse before any diagnosis, there is no charge. If the technician has already travelled and inspected, the inspection charge applies.

12. Cancellation

Cancel before the technician arrives and there is no charge. Once he has reached your address, the inspection charge applies whether or not he opens the appliance.

13. Liability

Our liability for any service issue is limited to the amount you paid for that specific service. We are not liable for indirect or consequential loss, for damage that was already there, for normal wear and tear, or for faults unrelated to the work we did. Nothing here limits any liability that cannot be limited under Indian law.

14. Brand Disclaimer

Applicare is an independent appliance repair service provider. We are not affiliated with, authorised by, or endorsed by any brand or manufacturer. Product names, logos and brands mentioned on this website belong to their respective owners and are used only to identify the appliances we service.

15. Governing Law

These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts in Amritsar, Punjab.

16. Contact

Sony Enterprises (Applicare)
48, Oakwood Lane, Palm Grove, Airport Road, Amritsar, Punjab 143101
Phone: 97816-29990
Hours: Monday to Sunday, 9 AM to 9:30 PM

For a question about this policy or a complaint, contact our grievance officer.