Privacy Policy

Collection of Information

Applicare collects information necessary to provide our services efficiently. This includes your name, contact number, address, and details about your appliance issues. We also collect information about the services we provide to you and your feedback to improve our services.

Information We Collect:

• Personal Information: Name, phone number, email address, and residential address
• Service Information: Details about your appliances, issues reported, and service history
• Communication Records: Records of calls, messages, and correspondence with our team
• Payment Information: Billing details and payment methods for completed services
• Technical Information: Appliance model numbers, brand information, and technical specifications

Use of Information

We use the collected information to provide you with the best possible service experience. Your information helps us understand your needs, schedule appointments, and maintain quality service standards.

How We Use Your Information:

• Service Delivery: To schedule appointments and provide repair services
• Communication: To contact you regarding appointments, service updates, and follow-ups
• Quality Improvement: To analyze service patterns and improve our offerings
• Customer Support: To address your queries and provide post-service assistance
• Record Keeping: To maintain service history and warranty information
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We respect your privacy and do not share your personal information with third parties except in specific circumstances outlined below.

We May Share Information:

• With Service Partners: Trusted technicians and service providers working on your behalf
• For Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In case of merger, acquisition, or sale of business assets
• With Your Consent: When you explicitly agree to information sharing

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include both physical and electronic safeguards.

Security Measures:

• Secure Storage: Customer records are stored securely with limited access
• Employee Training: All staff are trained on privacy and data protection practices
• Access Control: Only authorized personnel have access to customer information
• Regular Updates: We regularly review and update our security practices
• Secure Communication: Phone and digital communications are handled securely

Data Retention

We retain your personal information only as long as necessary to provide services and fulfill legal obligations. Service records are maintained to provide warranty support and future service references.

Retention Periods:

• Service Records: Maintained for 3 years for warranty and reference purposes
• Contact Information: Retained while you remain an active customer
• Payment Records: Kept for 7 years as required by law
• Communication Logs: Maintained for 1 year for quality assurance

Your Privacy Rights

You have certain rights regarding your personal information. We are committed to respecting these rights and providing you with control over your data.

Your Rights Include:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Opt-out of marketing communications at any time
• Data Portability: Request a copy of your information in a portable format
• Complaint: File complaints about our privacy practices

Cookies and Online Tracking

If you visit our website or interact with us online, we may use cookies and similar technologies to enhance your experience and analyze website usage.

Types of Cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Third-Party Services

We may use third-party services to help us provide better service to you. These partners are bound by confidentiality agreements and privacy standards.

Third-Party Partners May Include:

• Payment Processors: For secure payment processing
• Communication Services: For calls and messaging
• Analytics Providers: For website and service analysis
• Cloud Storage Providers: For secure data storage

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 18 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Disclaimer

General Information

The information provided by Sony Enterprises ("we," "us," or "our") on https://applicare.in/ (the "Site") is for general informational purposes only. All information on the Site is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.

Advertising Disclaimer

We use Google Ads to promote our business. These services may use cookies and similar technologies to collect data about your interactions with our website and other websites. This data is used to serve personalized ads and improve the effectiveness of our advertising campaigns. We do not control the information that is collected by Google Ads.

Limitation of Liability

In no event shall we be liable for any damages of any kind, including without limitation, direct, indirect, incidental, punitive, and consequential damages, arising out of or in connection with your use of the Site.

Disclaimer for Third-Party Photos

The images featured on this website may include photographs and graphics that are licensed or sourced from third-party providers. While we strive to credit the original creators whenever possible, we cannot guarantee that all images are properly attributed. If you believe that any content infringes upon your copyright or intellectual property rights, please contact us immediately, and we will take appropriate action.

All third-party photos used on this site are believed to be in the public domain or used under fair use. We do not claim ownership of these images unless otherwise stated. The views and opinions expressed in the images do not necessarily reflect the views of our website. Thank you for your understanding.

Thank you for visiting our website. We are committed to protecting your privacy and providing transparent information about our practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information below:

Applicare operates only in India and does not target EU/US jurisdictions